Plans that scale with your customer success team
Transparent, self-serve pricing with a free trial on Starter, and monthly plans you can cancel anytime. The full AI toolkit and a bilingual English/Spanish workspace are included on every plan.
Starter
Billed monthly
Run your whole book, solo. For solo CSMs, fractional consultants, and small teams.
- ✓ 1 user seat
- ✓ Up to 100 customer accounts
- ✓ Full AI toolkit: AI Analyst, Siggy assistant & per-account AI briefs
- ✓ Health scores, signals & churn-risk Watchlist
- ✓ Saved segments, tasks, notes & 16 report types
- ✓ NPS/CSAT surveys with a shareable customer link
- ✓ Bilingual English/Spanish workspace
Growth
Billed monthly
The full customer-success motion. For growing teams standardizing how they work.
- ✓ Up to 5 user seats
- ✓ Up to 300 customer accounts
- ✓ Everything in Starter, plus:
- ✓ Renewals & expansion pipelines
- ✓ QBRs & onboarding
- ✓ Churn management, team analytics & account analytics
- ✓ 2× the monthly AI usage of Starter
Scale
Billed monthly
More scale, more AI, more automation. For mature, multi-CSM CS and RevOps teams.
- ✓ Up to 10 user seats
- ✓ Up to 600 customer accounts
- ✓ Everything in Growth, plus:
- ✓ Playbooks
- ✓ Full Communications / Email module
- ✓ ROI calculator
- ✓ 2× the monthly AI usage of Growth
Prices in USD, billed monthly or annually. Applicable tax is calculated at checkout. The full AI toolkit and a bilingual English/Spanish workspace are included on every plan.
Enterprise
For teams that have outgrown Scale. Custom seats, account and AI volumes, invoiced billing, a signed agreement and priority support. Built around your team.
Compare plans in detail
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Price | $129/mo | $399/mo | $799/mo |
| Risk-free start | Free trial, no card | Cancel anytime | Cancel anytime |
| User seats | 1 | 5 | 10 |
| Customer accounts | 100 | 300 | 600 |
| Monthly AI usage | Standard | 2× Standard | 4× Standard |
| Full AI toolkit (AI Analyst, Siggy, per-account briefs) | |||
| Bilingual English/Spanish workspace | |||
| Core CS platform (health scores, signals, segments, surveys, tasks, reports) | |||
| The full CS motion (renewals, expansion, QBRs, onboarding, churn, team analytics & account analytics) | |||
| Premium modules (playbooks, Communications/Email, ROI calculator) |
Every plan does more than this table can show. The best way to see it is from the inside. Start a free Starter trial →
Frequently asked questions
Can I try it first?
Yes. Starter includes a free trial, no card up front, so you can explore the platform on your own accounts before you pay. Growth and Scale are self-serve subscriptions you can start anytime, billed monthly and cancellable whenever you want.
Can I change plans later?
Yes. Upgrade or downgrade as your team and book of business change, with seat and account add-ons available along the way.
How is billing handled?
Every plan is billed monthly or annually, you can cancel anytime, and annual saves you about two months. Applicable tax is calculated at checkout.
Ready to protect your revenue?
Book a demo and we'll walk through CSSignal on your accounts, in English or Spanish.
Book a Demo